Frequently Asked Questions Interactive Features of Sun Life
- What is SunLink Online?
SunLink Online is Sun Life Financial's virtual customer service
facility for policies issued in the Philippines.SunLink Online
enables you to print online Service Request Forms, File Claim
Notification and send policy-related requests via email. SunLink
Online also allows you access your policy records through
your own Personal Page. Your Personal Page allows you to avail
of the following online services:
- Receive their Sun Life Financial billing notice through
- Pay their bills online
- Online Address Change (not yet available) To start viewing
your policy records online, all you have to do is register
- How do I register for this service?
At our website: www.sunlife.com.ph,
click on Personal Page under the SunLink Online section. Click
the register link. Fill-out the on-line registration form
then click "submit" once finished.
An online message will inform you if your registration has
been successful. For successful registrations, your initial
log-in password will be sent to you via regular postal mail.
Please allow ample time for postal delivery. However, please
feel free to contact our office if you do not receive your
password after some time.
Click and surf your Personal Page anytime, anywhere.
- How many policies can I register?
All your current Sun Life Financial policies that are in force
including those you would be applying for and approved in
the future will automatically be available in your Personal
Page. No need for a separate enrollment.
Using Personal Page
- How do I access my policy records online?
If you are a registered policy owner, click on the Personal
Page button found under Sun Link Online.
If this is your first time to log in to your Personal Page,
fill out the fields with your personal User ID and Password.
Your password is contained in a special paper included in
the confirmation letter sent to you via regular postal mail.
After supplying your User Id and password, click the "log
in" button. You will then be required to change your password
after you have successfully log-in.
Please note that you need to change your password immediately
since you will no longer be able to use the password initially
provided to you by Sun Life Financial.
- I need to speak with a Customer Service Facilitator, what
number do I call?
Please call our Customer Care Center, SUNLINK, at telephone
no. (632) 849-9888, simply dial 1-2-0 to speak with a live
Customer Service Facilitator. Our Customer Service Facilitators
will be glad to assist you. When calling during non-business
hours, you may either leave a message on our Customer Care
Center Voicemail box or you may send your inquiry
- I need to get in touch with my agent/representative, what
number should I call?
If you would like our representative to contact you, please
us e-mail. You may also call our Customer Care Center,
SUNLINK, to inquire for the telephone number of the branch
where your Sun Life Financial representative holds office.
If you know the branch of your Sun Life Financial representative,
click here to view the telephone numbers of all Sun
Life Financial New Business Offices.
- When would my transaction/request on SunLink Online and
my Personal Page become effective?
Confirmation messages via e-mail will be provided. For some
transactions a written notice would also be sent to you informing
you that your request had been received and processed.
- Are there any special browser requirements to use SunLink
Online and my Personal Page?
No, there are no special browsers. Netscape Navigator 4.0,
Microsoft Internet Explorer 4.0 or higher would do. Certain
web pages, however, are running on a secured connection and
would require internet browsers that can support 128-bit encryption.
Preferred browsers for this site are Internet Explorer 5.5
and higher versions, or Netscape Navigator 4.75 or higher
- How safe are the transactions that I conduct on SunLink
Online and my Personal Page from my computer?
We will be providing standard secure connections between the
client's computer and the web site like SSL or Secured Socket
Layer. Data transmitted between the client and web site will
- How often and how long can I be connected to my Personal
There is no limit on how long you can stay connected to the
website. However, after 20 minutes of inactivity (meaning
you, the user are not doing anything like typing or clicking
links), your connection will be terminated and you must login